Refund policy
Return & Refund Policy
Last updated: [12 August 2026 ]
At SARVIK, customer satisfaction is important to us. If there is an issue with your order, please contact us and we’ll do our best to resolve it.
Returns
We accept eligible return requests within 30 days of delivery.
To be eligible for a return, the product must:
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Be unopened and unused.
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Remain in its original packaging and condition.
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Be accompanied by proof of purchase.
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Meet any applicable product-specific return requirements.
Because Moringa Leaf Powder is a consumable product, opened or used products are generally not eligible for return unless they arrive damaged, defective, or incorrect.
How to Request a Return
To request a return, contact us at:
Please include your order number and a brief description of the reason for your return. For damaged, defective, or incorrect items, please also provide clear photos of the product and packaging.
Do not send any product back before your return request has been reviewed and approved. If your return is approved, we will provide the return instructions and applicable return address.
Damaged, Defective, or Incorrect Items
Please inspect your order when you receive it.
If your product arrives damaged, defective, or you receive the wrong product, contact us within 48 hours of delivery with your order details and clear photos of the product and packaging.
If the issue is verified, we will provide an appropriate resolution, which may include a replacement or refund.
Non-Returnable Items
Opened or used consumable products are generally not eligible for return unless the product arrived damaged, defective, or incorrect.
Returns may also be refused if the product has been damaged after delivery, altered, or is not returned in the required condition.
Return Shipping
If you are returning an eligible product because you changed your mind or no longer want the product, you may be responsible for the return shipping costs.
If the return is due to a damaged, defective, or incorrect product, SARVIK will determine the appropriate return shipping arrangement.
Refunds
Once your returned product has been received and inspected, we will notify you whether your refund has been approved.
If approved, the refund will be issued to the original payment method.
Please allow up to 10 business days for the refund to be processed after approval. Your bank or payment provider may require additional time to reflect the refund in your account.
If you have not received your approved refund after the applicable processing period, please contact us at:
Exchanges
If you receive a damaged, defective, or incorrect product, please contact us first. Where appropriate, we may offer a replacement instead of a refund.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible at sarvik.hq@gmail.com.
We cannot guarantee cancellation once an order has been processed or shipped.
Contact Us
For questions regarding returns, refunds, exchanges, or cancellations, please contact:
Email: sarvik.hq@gmail.com
SARVIK reserves the right to review each return request individually and determine eligibility according to this policy and applicable requirements.